The Customer, holds the right to a 14 days withdrawal period from the distance contract without stating the reason or bearing any additional costs. The desire to withdraw should be sent to the Customer Service Department at It is optional to fill in the Cancellation Form ( available here ) and send it to us within 14 days from receiving the order. The Customer is obliged to return the goods within 14 days from withdrawing the Sales Agreement to the address indicated by the Vendor: Ergomaster Sp. z o.o. Koronowska 22, 89-400 Sępólno Krajeńskie, Poland. The cost of the delivery to the Vendor’s headquarters shall be borne by the Customer. Within 14 days from withdrawing, the Vendor shall return the total of the purchase order to the Customer including the delivery costs in the same form as the initial payment processed by the Customer. The personalized non-standard products may not be returned or exchange and in case of the items being delivered damaged or incomplete fall under the same Warranty points stated in the Terms of Use of the store.